We receive many enquiries on a daily basis and have tried to answer some of the more frequently asked questions below.
-
Question 01
Over 1.5 million households in the UK and Ireland use heating oil to heat their homes.
In the UK, heating oil can be a viable option for homes not connected to the gas grid, especially in rural areas. It tends to be more cost-effective than electric heating or LPG. However, its efficiency depends on oil prices, which can fluctuate.
-
Question 02
On average a home in the UK would use between 2 - 3k litres per year.
However the use of heating oil varies considerably from one property to the next, depending on size of property, insulation levels, the age of your heating oil boiler, and the overall temperature you like to keep your home.
-
Question 03
Heating oil is known by various names depending on its type, grade, and usage. Here are some common names and terms associated with heating oil:
Heating Oil,
Kerosene or
28-second burning oil,
Boiler juice.
-
Question 04
It should make no difference whether the heating system is on or off, when your heating oil is delivered.
-
Question 05
Heating oil can typically be stored for up to 12 months without significant degradation, provided it is kept in a well-maintained, sealed tank. Over time, however, heating oil may start to degrade due to factors like water contamination, bacteria growth, and sediment buildup, which can affect the performance of your heating system. To maximize shelf life, ensure your tank is clean, sealed, and located in a cool, dry place. Regular inspections can help prevent issues.
-
Question 06
In the UK, the VAT rate on home heating oil is generally 5%, which is a reduced rate compared to the standard VAT rate of 20%. This reduced rate applies to heating oil used for domestic heating purposes, making it more affordable for homeowners. However, if the oil is used for business or non-domestic purposes, the standard rate of 20% may apply. Always check current regulations, as tax rules can change.
-
Question 07
The smallest order we can take is 500 litres.
Domestic heating oil tanks commonly vary between 1,000 and 3,000 litres .
All deliveries are made through Trading Standards certified meters.
-
Question 08
In most cases, you don’t need to be at home when heating oil is delivered, as long as the delivery driver has access to your oil tank. The driver typically requires clear instructions on how to access the tank, whether it's in a garden, behind a gate, or in a specific part of the property.
-
Question 09
We accept all major credit and debit cards.
-
Question 10
Online we can only make a sale and thus must take payment at the point the sale is made, due to the banking requirements surrounding online transactions.
The physical delivery process confirms the order volume and the sale value at the point of delivery.
